Device as a Service

As ways of working become increasingly flexible in terms of location, schedules, and technology use, demands on IT budgets and operations are changing. SHI's Device as a Service solution is designed to help IT and Procurement leaders adapt to this change, providing solutions that achieve cost and operational efficiencies.

The hybrid nature of the modern workforce – geographically dispersed and unconstrained by the traditional 9-5 working pattern – presents IT with a new set of challenges:

  • Supporting staff using a more diverse range of device types with a seamless user experience
  • Procuring and provisioning distributed devices in a cost-effective and efficient manner
  • Delivering support in a distributed environment
  • Managing technology refreshes in a cost-effective way

Optimize your resources and maximize your budget with Device as a Service. Contact us today to learn more or get started.

Why SHI:

Our customizable Device as a Service solution ensures users have the devices they want, the support they need to be productive and their entire lifecycle managed based on a predictable, monthly, per-device cost.

Each Device as a Service solution includes:

All-Inclusive Managed Services

Looking for a fully managed service? Need to free up internal resources to focus on other projects?

Our experts will help you customize a service that meets your needs and maximizes the value of your investment.

Full Device Lifecycle Management

Want to make a capital investment in devices? Need to move to an OpEx funding model?

Our flexible financing models allow for predictable, monthly payments and simplified financial forecasting to suit your business needs.

Vendor Neutral/Customer-Defined OEM Preference

The choice of devices is limited only by your business needs. Whether you have standardized on a single hardware OEM or engaged with multiple vendors, we are uniquely positioned to find the best devices to support your end-user needs.

One Contract, Flexible Financing Models

From custom configuration, zero touch deployment, and touchless support to EPA compliant asset disposal services, we provide comprehensive management of all your devices across every stage of the asset lifecycle, and are committed to keeping your end users productive and operational.

Our Device as a Service solution helps IT reduce cost and complexity of managing a full range of devices across the lifecycle.

Devices: Laptops | Desktops | Tablets | Smartphones | Hosted Workspaces | VDI


  • Asset Tagging
  • Etching
  • BIOS Configuration
  • Imaging
  • Application Installation
  • Hard Drive Encryption
  • Validation Testing


  • Support for traditional and modern deployment technologies
  • Pre-staged, dedicated inventory
  • On-site Deployment
  • User state and Data Migration (removed OS migration)
  • Customer-specific delivery
  • Asset Reporting


  • Service Desk/Self-Service
  • IMAC Support
  • Break/Fix
  • Accidental Damage
  • Advanced Exchange Services
  • Manufacturer Defect Coverage
  • eLearning
  • Service Level Reporting


  • Asset Recovery
  • Data Erasure
  • HDD Shredding
  • Hardware Redeployment
  • Lease Return Services
  • EPA Compliant Asset Disposal
  • Chain of Custody Reporting
  • Certificate of Destruction

What Can Your Organization Expect to Gain by Adopting Device as a Service?

Improved User Experience

  • Pre-planned refresh cycles
  • Faster delivery to end user
  • Clearly defined support SLAs
  • Reduced downtime

Complete Device Management

  • OS and critical updates
  • Dedicated project manager
  • Improved asset tracking and reporting
  • Enhanced end-of-life capabilities

Reduced Costs

  • Fixed and predictable monthly payments
  • Predictive maintenance to ensure productivity
  • Free up IT staff for more strategic initiatives

Our Device as a Service solution can include Zero Touch X, SHI’s innovative over-the-air provisioning (OTAP) solution. Utilizing our high-capacity Integration Centers, your devices are imaged with the right configuration, apps and privileges and delivered to end users ready to go, right out of the box.

Video Transcript: About SHI

We're SHI, and we might be the biggest name in innovative IT solutions you've never heard of.

But if you're one of the tens of thousands of the customers we already support, you know how ridiculously helpful our teams can be. Every day, we go above and beyond, helping organizations like yours to innovate, secure and streamline your IT, building next-generation data center and cloud strategies, delivering effective digital workplace solutions and securing data and IT assets.

Working with SHI is like having an extra 5,000 experts on your team focused exclusively on your success from data center solutions architects and integrations specialists, to volume licensing experts, IT asset management professionals and more.

We'll help you select the right technologies for your business, from over 15,000 partners, optimize your IT supply chain with our state-of-the-art configuration and deployment centers, and provide professional managed services that help you establish and maintain effective technology governance programs.

And with locations across the country and around the world, our experts are always where you need them most - close to you and ready to help you innovate, secure and streamline your IT.

So get to know SHI, and find out how ridiculously helpful we can be.